Shipping policy
Shipping & Processing Times
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders are shipped from the United States.
Most orders ship within this timeframe, but please note that we do not guarantee same-day or next-day shipping.
Orders placed on weekends or holidays will begin processing the next business day.
Shipping Method & Delivery Time
Shipping times shown at checkout are carrier estimates and are not guaranteed delivery dates.
Once your order has shipped, you will receive a tracking number by email.
Delivery times may vary based on:
- Carrier performance
- Weather conditions
- Shipping destination
- Seasonal volume (holidays, peak periods)
- Factors beyond our control
Built to Order / Small-Batch Manufacturing
Many of our products are:
- Designed in-house
- Produced in small batches
- Hand-assembled or finished in limited runs
Because of this, processing times may occasionally take longer during:
- New releases
- High-demand periods
- Inventory restocks
If your order experiences a delay, we will do our best to communicate updates when available.
We will always update the banner at the top of the website.
We are not a warehouse operation — we build and ship in realistic working volumes to maintain quality.
Order Changes & Address Accuracy
Please ensure your shipping address is correct before completing checkout.
We are not responsible for:
- Packages delivered to the wrong address due to customer error.
- Orders returned due to invalid or incomplete address details.
- If you notice an error in your order, contact us immediately.
Changes are only possible before shipment.
Lost, Delayed, or Stolen Packages
Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
We are not responsible for:
- Stolen packages
- Carrier delays
- Incorrect delivery by the postal service
- Orders lost due to incorrect shipping information provided at checkout
If a shipment appears lost or delayed, please contact the carrier directly using the tracking number provided.
We are happy to assist when possible, but replacement or refunds are not guaranteed for issues caused after shipment.
We are not responsible for orders lost due to incorrect shipping information provided at checkout.
International Shipping
International customers are responsible for:
- Customs fees.
- Import duties.
- Taxes.
- Brokerage charges.
These are determined by the destination country and are not included in our pricing.
Contact
If you have questions about your order or shipping status, please contact:
512-791-6572 via Text Message with your Order Number and explanation of the issue.