Get In Touch

No call center.

Just the workshop.

Text Us (USA):

512-791-6572

WhatsApp (Global):

(+1) 512-804-9883

Fast support via Text and WhatsApp only.

Email is not monitored for support.

Please include your order number and issue description in your first message for fastest support.

No matter where you are, we’re here to help. Please allow 24-48 hours for a response.

If you don’t see your question below, text us — we’re here to help.

Support & Common Questions

How fast do orders ship?

Most orders ship within 1–3 business days. You’ll receive tracking as soon as your label is created.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by country and customs processing.

Can I update my address?

If your order hasn’t shipped, message us immediately with your order number and updated address. Once shipped, we’re unable to reroute packages.

My tracking hasn’t updated — should I worry?

Not usually. Some carriers take 24–72 hours to show initial scans. If it hasn’t updated after 3 business days, message us and we’ll check on it.

My package says delivered but I don’t see it — what do I do?

First, check around your property and with neighbors. If it still can’t be located, message us and we’ll help you investigate with the carrier.

Something is missing or damaged — what should I do?

Send us a picture and your order number and we’ll make it right.

Are the magnets supposed to be loose?

During shipping, strong magnets may separate. This is normal. Assemble them as needed, or message us if you need help.

My riser doesn’t look straight — is it defective?

Minor alignment shifts can happen during transit. Send us a photo and we’ll take care of you.

What sharpener models do your risers fit?

Each product page lists compatible models. If you’re unsure, message us before ordering and we’ll help you confirm fit.

Do you offer installation help?

Yes — message us if you run into issues during setup.

Do you offer refunds?

If there’s an issue with your order, message us and we’ll work with you to resolve it.

Do you replace defective parts?

Yes. If something arrives damaged or faulty, contact us with a photo and order number.

Can I cancel my order?

If your order hasn’t shipped yet, contact us immediately.

Do you offer bulk or wholesale pricing?

For large orders, contact us directly.

We will make it right.

Missing Items?

Occasionally during shipping, strong magnets may separate due to vibration, handling, or customs inspection.

Since every order is packed by hand, small issues can occasionally happen and if they do, we fix them fast.

If anything is missing, damaged, or incorrect, message us with a photo and your order number and we’ll take care of it.